Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange unless there is a genuine manufacture fault. All returns incur a 30% restocking fee plus return freight.

To be eligible for a return, your item must be unused and it the same condition that you received it.

Several types of goods are exempt from being returned. Fixed curved windows, custom-made entry and access doors, custom cornered angled and oversized windows are a NON-REFUNDABLE, NON-RETURNABLE item (unless a genuine manufacture fault).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] with attached photos.

Shipping returns

To return your product, you should mail your product to 3/400 Newman Rd, Geebung QLD 4034

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.